CANCELLATION POLICY

As many of you are probably very well aware it’s getting more and more difficult to get an appointment at Emetheni on the time and day that suit you! We are so humbled and grateful for the incredible growth we have experienced in the last 12 months and feel that you, our clients, deserve all the credit. It’s your wonderful referral's to friends and family that have made this incredible growth possible. However this rapid growth has meant that we now have a daily wait list for appointments.

It is with this in mind that we have decided to implement a “cancellation policy.”

From the 8th of February 2016 a flat fee of $80.00 will be charged for appointments made and not cancelled within 24 hours of the appointment time. A $200 deposit will be required for Ultraformer Skin Tightening and Clatuu fat freezing bookings, this deposit will be forfeited should you cancel the appointment within 24 hours or simply not attend. Furthermore, should you book a complimentary Rationale Peel and cancel within 24 hours the complementary peel will forfeited.

All new patients will be asked to provide credit card details prior to making a booking, all current patients will be asked to cover the cancellation fee before being able to make a further booking. We understand that life can be crazy so we’ll continue to send out SMS reminders to ensure that you have ample time to cancel or re-schedule your appointment should you need to.

We hope that this new policy will help all of our clients to get into both our doctors and therapists more readily.